Claiming JobSeeker Payment (JSP) 001-19051501
This document discusses how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as quickly as possible online via the Services Australia site.
To get approved for JSP an individual should:
- be of certifying age for JSP
- meet Australian house requirements for JSP
- be unemployed, and
- trying to find work and going to take part in activities that increase their chances of finding a job, or
- not able to work, study or search for work due to medical condition, health problem or injury, or
- used or employment studying complete time and are not able to carry out these due to a medical condition, health problem or injury and work or research study to return to
If the customer has actually suggested they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours weekly, and - their earnings falls below the JSP earnings test cut-off
For instance, a self-employed DSP customer is still working 30 hours weekly, employment however their income has actually reduced. See Rates and Thresholds.
In all cases, check if the consumer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they should supply their savings account balances, evidence of income and employment separation information.
Customers can begin an early claim online. They will have the ability to complete Your individual information, Your situations and Your financial information.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.
Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for employment JSP. They will get a reminder notice 2 week before the eligibility date.
A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the client is certified but not payable when they declare.
Customers transferring from a present earnings assistance payment can lodge an early claim up to 28 days before the date of certification.
Online claims
Customers need to develop a myGov account and connect their Centrelink online account to it.
Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they must:
- sign in to myGov and gain access to their linked Centrelink online account - guarantee their personal information are appropriate. From the menu, pick the My details > Personal and contact details > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
Customers declaring or transferring to JSP will see a lowered question set as part of their online claim if they are:
- currently in invoice of an earnings support payment, or - have cancelled from payment in the last 52 weeks
Streamlined claims
In some cases, a job is provided to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their current payment.
The task will permit the customer to undertake a structured claim process to send a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for consumers considered not able or unsuitable to complete an online claim or candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC implies:
- the consumer can start a claim online and a Service Officer can take it over, or - a Service Officer can assist a customer begin a claim which can then be completed by the client in their Centrelink online account
Remote customers
If the consumer lives in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do company and is not able or inappropriate to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) group provides specialised remote service for determined remote customers.
The consumer should have:
- the remote indication revealing on the Customer Overview, or - a property address in a remote location
To inspect the address is in a remote place:
- search the town name in Office Locator - view the Towns Result List
- see the Remoteness column
Customers with candidate plans
Correspondence candidates can submit an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, employment use an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
If a candidate is declaring on behalf of a person, encourage the nominee to assist the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some circumstances, it may not be reasonable for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to an Area of Lower Employment Prospects (MALEP)
Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
If the consumer has moved address within the previous 26 weeks, Services Australia must identify if they have minimized their work prospects by transferring to a brand-new location.
If this holds true, the Service Officer should investigate a possible MALEP employment related exclusion period.
Unemployed due to a voluntary act or misbehavior
If the consumer has willingly left work or employment been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.
Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually taken place.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most job applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
Job applicants who are qualified for a referral to a Workforce Australia or other professional provider, will have an initial visit booked during the Participation Interview. Attending this very first supplier consultation is understood as the job candidate's RapidConnect requirement.
For the most part, conference RapidConnect requirements will determine the start date of the task hunter's income assistance payment. Note: this is subject to job candidates satisfying any waiting periods and certification requirements.
Mutual obligation requirements
The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online work service. This excludes job candidates living in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly calculate this and use the proper rate for qualified consumers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might provide to consumers during their online claim. Employer details, name and employment ABN, will be presented to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
will have the option to validate the employer within the claim. If a consumer validates the employer, when on payment, STP pre-filled earnings will be presented to the consumer when they report. If the consumer does not validate the employer, as soon as on payment, the STP employer might present to the consumer once again when they report.