Claiming JobSeeker Payment (JSP) 001-19051501
This file explains how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers should declare as soon as possible online by means of the Services Australia website.
To get approved for JSP an individual should:
- be of certifying age for JSP
- satisfy Australian home requirements for JSP
- be out of work, and
- searching for work and happy to participate in activities that increase their chances of discovering a task, or
- unable to work, study or try to find work due to medical condition, disease or injury, or
- used or studying full time and are not able to carry out these due to a medical condition, illness or injury and work or study to go back to
If the consumer has suggested they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours weekly, and - their earnings falls below the JSP earnings test cut-off
For instance, a self-employed DSP customer is still working 30 hours per week, but their income has actually reduced. See Rates and Thresholds.
In all cases, check if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they need to supply their bank account balances, evidence of income and employment separation information.
Customers can start an early claim online. They will have the ability to finish Your personal details, Your circumstances and Your financial details.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.
Customers can not finish Review and Confirm, Next steps or accc.rcec.sinica.edu.tw send the claim online till within 2 week of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.
A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they declare.
Customers transferring from a current income support payment can lodge an early claim as much as 28 days before the date of certification.
Online claims
Customers need to develop a myGov account and connect their Centrelink online account to it.
Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:
- check in to myGov and access their linked Centrelink online account - guarantee their personal information are proper. From the menu, choose the My details > Personal and contact information > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
Customers declaring or moving to JSP will see a reduced question set as part of their online claim if they are:
- currently in invoice of an income support payment, or - have actually cancelled from payment in the last 52 weeks
Streamlined claims
Sometimes, a job is provided to the customer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.
The task will allow the client to undertake a streamlined claim procedure to send a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for customers deemed not able or unsuitable to complete an online claim or candidates. ACC should also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC means:
- the consumer can start a claim online and a Service Officer can take it over, or - a Service Officer can assist a customer start a claim which can then be finished by the client in their Centrelink online account
Remote customers
If the customer lives in a remote location and normally uses a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) group offers specialised remote service for determined remote consumers.
The customer needs to have:
- the remote sign revealing on the Customer Overview, or - a residential address in a remote place
To check the address is in a remote location:
- browse the town name in Office Locator - view the Towns Result List
- see the Remoteness column
Customers with nominee arrangements
Correspondence candidates can send an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
If a candidate is declaring on behalf of a person, encourage the candidate to help the person claim JSP utilizing the person's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some scenarios, it may not be reasonable for a client to finish all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
If the client has moved address within the previous 26 weeks, Services Australia need to determine if they have actually minimized their employment prospects by transferring to a new location.
If this holds true, the Service Officer should examine a possible MALEP work associated exemption duration.
Unemployed due to a voluntary act or misconduct
If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.
Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance occasion has occurred.
See Unemployment due to a voluntary act or misconduct.
RapidConnect
Most task candidates are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
Job applicants who are qualified for a recommendation to a Labor force Australia or other expert service provider, will have a preliminary appointment scheduled during the Participation Interview. Attending this very first provider consultation is referred to as the task candidate's RapidConnect requirement.
For the most part, conference RapidConnect requirements will determine the start date of the job candidate's earnings assistance payment. Note: this is subject to task hunters satisfying any waiting durations and qualification requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will automatically refer new task seekers to the Workforce Australia online work service. This excludes task hunters residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically compute this and apply the proper rate for eligible customers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data may provide to customers throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the choice to validate the company within the claim. If a consumer verifies the company, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not validate the company, as soon as on payment, the STP employer might present to the client again when they report.