Claiming JobSeeker Payment (JSP) 001-19051501
This document describes how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers ought to declare as soon as possible online through the Services Australia website.
To receive JSP an individual must:
- be of qualifying age for JSP
- satisfy Australian residence requirements for JSP
- be jobless, and
- looking for work and happy to take part in activities that increase their opportunities of finding a job, or
- unable to work, study or look for work due to medical condition, illness or injury, or
- used or studying full-time and are not able to undertake these due to a medical condition, disease or injury and have a job or research study to go back to
If the customer has shown they are unable to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW customers claiming JSP
A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
- they are still working 30 or more hours each week, and - their earnings falls below the JSP income test cut-off
For example, a self-employed DSP customer is still working 30 hours weekly, but their income has actually decreased. See Rates and Thresholds.
In all cases, check if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being certified they need to supply their savings account balances, proof of income and employment separation information.
Customers can begin an early claim online. They will be able to complete Your individual information, Your circumstances and Your monetary information.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to respond to in the online claim.
Customers can not finish Review and Confirm, Next steps or employment submit the claim online until within 14 days of being eligible for JSP. They will get a suggestion notification 2 week before the eligibility date.
A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified however not payable when they claim.
Customers moving from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of qualification.
Online claims
Customers must create a myGov account and connect their Centrelink online account to it.
Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:
- check in to myGov and gain access to their linked Centrelink online account - guarantee their personal information are appropriate. From the menu, choose the My details > Personal and contact information > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:
- currently in invoice of an income support payment, or - have cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, a job exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.
The task will allow the customer to carry out a structured claim procedure to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for customers considered not able or unsuitable to finish an online claim or nominees. ACC must likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC means:
- the customer can start a claim online and a Service Officer can take it over, or - a Service Officer can assist a client start a claim which can then be completed by the client in their Centrelink online account
Remote customers
If the customer resides in a remote area and usually uses a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to complete an online claim, the client should be moved to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) team offers specialised remote service for identified remote clients.
The consumer must have:
- the remote indication showing on the Customer Overview, or - a domestic address in a remote area
To examine the address remains in a remote place:
- search the town name in Office Locator - see the Towns Result List
- view the Remoteness column
Customers with candidate arrangements
Correspondence nominees can send an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
If a nominee is declaring on behalf of a person, motivate the nominee to assist the JSP utilizing the person's Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
Claim submission exceptions
In some circumstances, it might not be sensible for a customer to finish all Required jobs prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
Moving to a Location of Lower Employment Prospects (MALEP)
Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.
If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their work potential customers by transferring to a new area.
If this holds true, the Service Officer must examine a possible MALEP employment associated exclusion period.
Unemployed due to a voluntary act or misconduct
If the consumer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance occasion has happened.
See Unemployment due to a voluntary act or misconduct.
RapidConnect
Most task hunters go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
Job applicants who are eligible for a recommendation to a Workforce Australia or other professional service provider, will have a preliminary consultation reserved during the Participation Interview. Attending this very first supplier visit is referred to as the job hunter's RapidConnect requirement.
Most of the times, conference RapidConnect requirements will determine the start date of the task hunter's earnings assistance payment. Note: this is subject to job hunters satisfying any waiting durations and credentials requirements.
Mutual responsibility requirements
The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online employment service. This omits task applicants residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately determine this and apply the proper rate for eligible clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the option to confirm the company within the claim. If a consumer validates the employer, when on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not verify the company, as soon as on payment, the STP company might present to the customer again when they report.